To deal with issues related to your documents in Portugal, you may visit the customer service bureaus of the Immigration and Borders Service (SEF), located in all Regional Directorates, Delegations or Departments of your area of residence.

SEF has a pre-booking system whereby your appointment for any customer service bureau can be booked either by telephone or on line.

The establishment of a pre-booking system, managed by SEF’s Call Centre * or by some Regional Delegations, for scheduling a date and time for personal customer service, removes queues and reduces waiting time.

* SEF’s Call Centre is financed by the European Fund for Integration of Third-Country Nationals

SCHEDULING BY TELEPHONE
- SEF’s Call Centre -

SEF offers the possibility of scheduling your appointment by telephone, by SEF’s Call Centre, on working days from 09:00 a.m. to 05:30 p.m. via the number 808 202 653 (fixed network) or 808 962 690 (mobile network).

Pre-booking by telephone is MANDATORY** for scheduling meetings in the following bureaus:

• CNAIM Porto (National Support Centre for Migrants Integration in Oporto)
• Loja do Cidadão de Braga (Multipurpose Administrative Services Centre of Braga)
• Delegação Regional de Viana do Castelo (SEF - Regional Delegation of Viana do Castelo)

• Delegação Regional de Leiria (SEF - Regional Delegation of Leiria)
• Loja do Cidadão de Aveiro (Multipurpose Administrative Services Centre of Aveiro)
• Loja do Cidadão de Coimbra (Multipurpose Administrative Services Centre of Coimbra)
• Loja do SEF na Universidade de Coimbra/Casa do Lusofonia

• Direção Regional de Lisboa (SEF – Regional Directorate of Lisbon)
• Posto Desconcentrado de Atendimento junto do CNAIM de Lisboa (Decentralized Service Bureau in the CNAIM of Lisbon)
• Posto de Atendimento nas Portas de Benfica (Decentralized Service Bureau at Portas de Benfica)
• Posto de Atendimento do SEF – Study in Lisbon (SEF’s Bureau at Study in Lisbon)
• Posto Desconcentrado de Atendimento na Loja do Cidadão de Agualva - Cacém (Decentralized Service Bureau at Multipurpose Administrative Services Centre of Agualva - Cacém)
• Loja do Cidadão de Odivelas (Multipurpose Administrative Services Centre of Odivelas)
• Delegação Regional de Cascais (SEF - Regional Delegation of Cascais)
• Delegação Regional de Setúbal (SEF - Regional Delegation of Setúbal)
• Delegação Regional de Santarém (SEF - Regional Delegation of Santarém)

• Loja do Cidadão de Faro (Multipurpose Administrative Services Centre of Faro)
• Delegação Regional de Portimão (SEF - Regional Delegation of Portimão)
• Delegação Regional de Albufeira (SEF - Regional Delegation of Albufeira)
• Posto de Atendimento de Tavira (Decentralized Service Bureau at Tavira)

**Except: barristers, solicitors or duly justified cases.

The Call Centre shall inform you of the date / time of your meeting and indicate the documents you must bring with you for the meeting with SEF.

SCHEDULING BY TELEPHONE
- Regional Delegations-

Pre-booking by telephone, directly with the Regional Delegations, is MANDATORY for scheduling meetings in the following bureaus:

• Beja (Telephone: +351 284 315 450)
• Espinho (Telephones: +351 227 341 165 / +351 227 328 025)
• Évora (Telephone: +351 266 788 190)
• Portalegre (Telephone: +351 245 205 536)

You may contact directly, by telephone, the customer service bureaus of the Immigration and Borders Service (SEF) of your residence area, in order to pre-book your appointment.

ON-LINE SCHEDULING
- SEF’S Web Portal -

Through this feature you may:

• Renew your Residence Permit;
• Renew your Residence Card (applicable to EU citizens);
• To extend your period of permanence (applicable to holders of short stay visa, or temporary stay vista)*

*Citizens who have entered the country without a visa requirement shall schedule a meeting to extend their period of stay through SEF’s Call Centre on working days from 09:00 a.m. to 05:30 p.m. via the number 808 202 653 (fixed network) or 808 962 690 (mobile network).

You may manage your booking and schedule a meeting with SEF through its website. You shall be immediately informed of the date / time / place of your meeting and of the documents you must bring with you, and receive an e-mail with the evidence of your booking. Please make sure that you provide the correct e-mail address.

SEF SERVICE BUREAUS
- without pre-booking -

• Açores
• Bragança
• Figueira da Foz
• Guarda
• Madeira
• Vila Real
• Viseu

You may visit the customer service bureaus of the Immigration and Borders Service (SEF), located in all Regional Directorates, Delegations or Departments of your area of residence, without pre-booking.